FAQ

1. How can I contact Rayvoline?
You can reach us via email at support@rayvoline.shop or call us at +44 775538778. We aim to respond to all inquiries within 24–48 hours.

2. What are your shipping options and costs?

1. Free shipping on orders over $56
2. Standard shipping: $5.6
3. Expedited shipping: $9.5

3. Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs may vary depending on your location.

4. What is your return policy?
We accept returns for unused and unopened products within 30 days of delivery. For hygiene reasons, certain items like opened makeup products may not be eligible for returns.

5. How can I return an item?
Contact our support team at support@rayvoline.shop with your order number and reason for return. We will provide you with a return authorization and instructions.

6. When will I receive my refund?
Refunds will be processed within 5–7 business days after we receive your returned item. The refund will be applied to your original payment method.